Privacy and Cookies Policy​

Welcome to Gatefy. This Privacy Policy describes how we use and protect personal information that is collected, primarily, through our website, gatefy.com. This document is part of our Terms of Use and Service. By using the website or providing us with personal information, you agree to these terms and conditions. If you do not agree with them, you must not provide your data or use the website.
This policy was last updated in January 2020.

Who we are
Gatefy is a global company with offices in South America and North America, Brazil and the United States of America, respectively. Our products and services are related to cybersecurity and data and information protection solutions. We collect and use personal information in order to improve our services. We also collect and use personal information on behalf of our customers, website visitors and also companies with whom we work and keep partnerships.

1 – If you use our website

What personal information and data do we collect?
We collect personal information from you, including:

• Name, email address, phone number and other information you provide.
• Your company name, address and other information you provide.
• Operating system and platform.
• Browser.
• IP address that identifies your device on the internet.
• Pages, products and services accessed and searched.
• Errors.
• Downloads.
• Time spent on the website.
• Response time of pages.
• Date and time of visits.
• Page interaction data.

How do we collect your personal information and data?
We collect personal information when you, including:

• Access our website.
• Use our website.
• Fill out one of our forms.

How do we use your personal information and data?
We collect and use personal information to optimize your visit and improve and develop our products and services so that you always have high-quality service. This means that we collect and use your information, for example, to answer any questions you may have, to conduct surveys, to request feedback on our products and services, and to provide you with any products and services requested.
If applicable by law or if you consent, we will send you information that we consider useful for our products and services, and you can change your subscription preferences at any time by notice via email.

2 – If you are a customer, partner or prospect

What personal information and data do we collect?
When you become a customer or partner and have access to our website, products and services, we collect your personal information, including:

• Personal information such as your name and email address.
• Corporate information such as company name and address.
• Information that can travel through our products and services.
• Login and access information.
• Financial information.
• Information on the use of the website, products, and services.

How do we collect your personal information and data?

We collect personal information when you, including:

• Accepts a partner agreement.
• Accepts a customer agreement.
• Get in touch via email or any other means of communication.
• You have access to our products and services.
• You have your information forwarded to us by a third party.
• Provide some service or product to us.
• Receive and/or send emails protected by Gatefy.
• Maintains public information on your website or social network.
• Use our website.

How do we use your personal information and data?
We collect and use your information to fulfill the following objectives:

• Provide services and products.
• Receive services and products.
• Market services and products.
• Improve services and products.
• Keep information up to date.
• Comply with legal requirements, including our own rights.

3 – How do we share your personal information and data?
We use third party products and services, also called providers, to support our website. These third parties manipulate your personal information on our behalf and are not permitted to make any additional use of it, unless there is a legal obligation. The third party products and services we use include:

• Bulldesk: marketing and sales services.
• Hubspot: marketing and sales services.
• Pipefy: marketing and sales services.

In addition to them, when necessary, we can use third-party services and products that can guarantee access and availability of our website, products, and services; help with data organization; support any merger, sale or reorganization of any kind of our business; improve any process; and assist in business management. If we have plans to use your personal information for purposes other than those in which the collection of such information took place, if necessary, we will inform you or ask for your permission.

4 – How are international transfers of information and data?

As a company that operates worldwide, when you provide personal information and data, that information and data can be processed and stored anywhere in the world, including countries that have data protection and security laws that differ from the laws of the country in which you reside. For this reason, we are careful and take precautions so that your personal information and data remain safe and respect this Privacy Policy as well as other laws in force.

5 – How do we use cookies and similar technologies?

Cookies are text files that store information on the device you use when visiting the website. Our goal when using cookies and similar technologies is to ensure that you have the best experience possible when using the website. Through cookies, we can monitor how the website is used and then improve the browsing experience. You can change settings and manage cookies on your browser or device. If you choose to reject cookies, your experience on our website may be compromised. For changes, refer to your browser’s help section or visit www.aboutcookies.org.
We and our providers may collect personal information using cookies and similar technologies:

• To store preferences and settings.
• To share on social networks.
• To target Internet advertising.
• To detect abuse.
• To collect data about the use, visits and performance of the website.

The name of the cookies used by the website and the purposes for which these cookies are used are as follows:

• Google Analytics. We use it to analyze and improve our website and services. The cookies collect information in an anonymous form about visitors to the site, including what pages they visited and the number of clicks.
• HotJar. We use it to analyze and improve our website and services. The cookies collect information in an anonymous form about visitors to the website, including what pages they visited.
• Hubspot. We use it to analyze and improve our website and services. The cookies collect information in an anonymous form, including information about the geographical location of anybody who starts a chat on the website.

6 – How long do we keep your information and personal data?

We keep your information and personal data for as long as necessary to comply with the purposes for which the information and data were collected or to meet legal obligations.

7 – What is the legal basis for the use of your personal information and data?

We collect and use your personal information because it is essential for the functioning and development of Gatefy, whose mission is to modernize the way organizations protect their systems. Your rights and privacy will always be above our commercial purposes.

In practice, this means that we will safeguard your personal information and use it wisely in the face of any commercial interest. It is important that you also agree that, in the event of a legal request or obligation or to exercise our legal rights, we may use your personal information.

8 – What are your data protection rights?

You have the right to be informed that your personal information is being used, to access, correct, update and delete your personal information, to object to direct marketing and the use of your personal information, to data portability, to have use of your restricted personal data, and to complain to a data protection authority about our collection and use of personal information and data. These rights are not absolute. In case of doubt or if you want to exercise any of your rights, please contact us using the details below.

9 – How can I contact Gatefy?

You can contact us at [email protected], or write to us at:

Gatefy
Rua Antônio Gruba, 168
Curitiba, PR, 80820-340, Brazil
+55 41 3025 9860

We reserve the right to change and revise this policy at any time. The revised policy will apply from the date of publication on the website. The continued use of the website, products, and services will be considered as acceptance of such changes. Please, therefore, check this page periodically. We will obtain your consent for any relevant changes, respecting the Law. Please also note that we are not responsible for any external links.