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Welcome to Gatefy. This Privacy Policy describes how we use and protect personal information that is collected, primarily, through our website, gatefy.com. This document is part of our Terms of Use and Service.

By using the website or providing us with personal information, you agree to these terms and conditions. If you do not agree with them, you must not provide your data or use the website.

This policy was last updated in January 2020.

Who we are

Gatefy is a global company with offices in South America and North America, Brazil and the United States of America, respectively. Our products and services are related to cybersecurity and data and information protection solutions.

We collect and use personal information in order to improve our services. We also collect and use personal information on behalf of our customers, website visitors, and partner companies.

1 – If you use our website

What personal information and data do we collect?

  • Name, email address, phone number, and other information you provide.
  • Your company name, address, and other information you provide.
  • Operating system and platform.
  • Browser.
  • IP address.
  • Pages, products, and services accessed or searched.
  • Errors.
  • Downloads.
  • Time spent on the website.
  • Page response time.
  • Date and time of visits.
  • Page interaction data.

How do we collect your personal information and data?

  • When you access our website.
  • When you use our website.
  • When you fill out forms.

How do we use your personal information and data?

We use your data to improve your experience and optimize our services. This includes answering questions, conducting surveys, requesting feedback, and delivering requested products or services.

Where legally permitted or with your consent, we may send you information about our services. You can unsubscribe at any time via email.

2 – If you are a customer, partner or prospect

What personal information and data do we collect?

  • Name and email address.
  • Company name and address.
  • Data processed through our services.
  • Login and access information.
  • Financial information.
  • Usage data related to website, products, and services.

How do we collect your personal information and data?

  • When you accept agreements.
  • When you contact us.
  • When you use our services.
  • When data is shared by third parties.
  • When you provide services to us.
  • When interacting with protected emails.
  • From publicly available information.

How do we use your personal information and data?

  • Provide services and products.
  • Receive services and products.
  • Marketing.
  • Service improvement.
  • Data updates.
  • Legal compliance.

3 – How do we share your personal information and data?

We use third-party providers to support our services. These providers process data on our behalf and cannot use it for other purposes unless required by law.

  • Bulldesk – marketing and sales.
  • HubSpot – marketing and sales.
  • Pipefy – marketing and sales.

We may also use third parties for infrastructure, data organization, business operations, or legal processes. If we use your data for new purposes, we will inform you or request consent.

4 – International data transfers

Your data may be processed globally, including in countries with different data protection laws. We take appropriate measures to ensure data security and compliance.

5 – Cookies and similar technologies

Cookies help improve your experience. You can manage them via your browser settings. Disabling cookies may impact functionality.

  • Store preferences.
  • Enable social sharing.
  • Advertising targeting.
  • Fraud detection.
  • Usage analytics.

Cookies used:

  • Google Analytics: anonymous usage data.
  • Hotjar: behavior analytics.
  • HubSpot: marketing and chat data.

6 – Data retention

We retain data only as long as necessary for its intended purposes or legal obligations.

7 – Legal basis

We process data to operate and improve our services while respecting your rights and privacy.

8 – Your rights

You may access, correct, delete, restrict, or transfer your data, and object to processing. You may also file complaints with authorities.

9 – Contact

Email: [email protected]

Gatefy
Rua Antônio Gruba, 168
Curitiba, PR, 80820-340, Brazil
+55 41 3025 9860

We may update this policy at any time. Continued use of our services means acceptance of changes.