Privacy and Cookie Policy

Welcome to Gatefy. This Privacy Policy describes how we use and protect the personal information collected, primarily, through our website, gatefy.com. This document is part of our Terms of Use and Service.

By using the website or providing us with personal information, you agree to these terms and conditions. If you do not agree with them, you must not provide your data or use the website.

This policy was last updated in January 2020.

Who we are

Gatefy is a global company with offices in South America and North America, in Brazil and the United States, respectively.

Our products and services are related to cybersecurity and data and information protection solutions. We collect and use personal information in order to improve our services.

We also collect and use personal information on behalf of our customers, website visitors, and partner companies.

1 – If you use our website

What personal information and data do we collect?

• Name, email, phone number, and other information provided.
• Company name, address, and related data.
• Operating system and platform.
• Browser.
• IP address.
• Pages, products, and services accessed.
• Errors.
• Downloads.
• Time spent on the site.
• Page response time.
• Date and time of visits.
• Interaction data.

How do we collect data?

• When you access the website.
• When you use the website.
• When you fill out forms.

How do we use the data?

We use the data to improve your experience, answer questions, conduct research, collect feedback, and provide requested products and services.

Where permitted by law or with your consent, we may send you communications. You can unsubscribe at any time.

2 – If you are a customer, partner, or prospect

What data do we collect?

• Name and email.
• Company data.
• Information processed in the services.
• Login and access.
• Financial information.
• Usage data.

How do we collect it?

• Acceptance of contracts.
• Contact via email or other means.
• Use of the services.
• Data sent by third parties.
• Provision of services.
• Interactions with protected emails.
• Public information.

How do we use it?

• Providing and receiving services.
• Marketing.
• Continuous improvement.
• Data updates.
• Legal compliance.

3 – Data sharing

We use third parties to operate our services. They process data on our behalf and may not use it for other purposes.

• Bulldesk – marketing and sales.
• Pipefy – marketing, sales, and support.
• Movidesk – chat and support.

We may also use third parties for infrastructure, data organization, and business management. We will inform you or request your consent for any new uses.

4 – International data transfer

Data may be processed in other countries with different legislation. We take measures to ensure security and compliance.

5 – Cookies

Cookies improve your experience. You can manage them in your browser, but this may affect your use of the site.

• Preferences.
• Social sharing.
• Advertising.
• Security.
• Analytics.

Cookies used:

• Google Analytics – usage analysis.
• Hotjar – user behavior.
• HubSpot – marketing and chat.

6 – Data retention

We keep data only for as long as necessary to fulfill its purposes or legal obligations.

7 – Legal basis

Data is processed for the operation and improvement of our services, always respecting your rights and privacy.

8 – Your rights

You can access, correct, delete, restrict, or port your data, as well as object to its use and file complaints.

9 – Contact

Email: [email protected]

Gatefy
Rua Antônio Gruba, 168
Curitiba, PR, 80820-340, Brazil
+55 41 4042 8280

We may update this policy at any time. Continued use of the site implies acceptance of the changes.